ci333's Privacy Policy
Your personal information is completely safe with us — here is a full explanation of how ci333 collects, stores, and protects your data.
Table of Contents
Introduction & Scope
ci333 ("we", "our", "platform") is an online gaming service operated for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the ci333 website, mobile version, or any related services.
This Policy is an integral part of ci333's Terms and Conditions. By registering an account on the platform or continuing to use the services, you agree to all the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.
This Policy has been drawn up in accordance with applicable data protection laws in Bangladesh and international best practices. ci333 always treats the privacy of your personal information as its top priority and is committed to handling that information responsibly.
Data Collection
ci333 collects information in various ways in order to provide its services. The different categories of information collected are described in detail below.
2.1 Information You Provide Directly
When you create an account on ci333 or use the services, the information you provide yourself includes:
- Full name and date of birth (for age verification — only users aged 21 and above are eligible)
- Email address and mobile number
- Home address and postal code
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you browse ci333 or play games, the following information is collected automatically:
- IP address and device information (model, operating system, browser version)
- Login and logout times and dates
- Game play history, bet amounts, win and loss records
- Deposit and withdrawal transaction history
- Website navigation patterns and page view duration
- Information collected via cookies and similar tracking technologies
2.3 Information Received from Third Parties
In certain circumstances, ci333 may also receive information from third-party sources, such as identity verification service providers, payment processors, or fraud prevention systems. This information is used solely to ensure account security and to comply with applicable regulations.
Use of Data
ci333 uses the information collected for the following legitimate purposes:
3.1 Operating and Delivering Services
- Creating, managing, and verifying your account
- Providing gaming services without interruption
- Processing transactions — deposits, withdrawals, and bonus distributions
- Sending important notifications related to your account
3.2 Security and Compliance
- Verifying identity and confirming the minimum age requirement (21+)
- Detecting and preventing fraud, money laundering, and suspicious activity
- Identifying the use of multiple accounts
- Fulfilling applicable legal and regulatory obligations
3.3 Service Improvement
- Analysing user experience to improve the platform
- Introducing new games and features
- Identifying and resolving technical issues
3.4 Personalised Experience
- Recommending games and offers based on your preferences
- Remembering your language and currency preferences
- Effectively managing responsible gaming tools
Disclosure of Data
ci333 never sells or rents your personal information. However, information may be shared with third parties in the specific circumstances described below:
4.1 Service Provider Partners
ci333 uses trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, technical infrastructure, and customer support. These partners are permitted to process information only for specified purposes and are required to adhere to the same privacy standards.
4.2 Legal Obligations
In response to a court order, a lawful request from law enforcement, or any other mandatory legal process, ci333 may disclose the required information to the relevant authorities. Such disclosures are always kept within the limits of applicable law and restricted to the minimum amount of information necessary.
4.3 Business Transfers
If any part of ci333's business is ever sold, merged, or acquired, user data may form part of that transaction. In such cases, the new controlling entity will be required to maintain the same privacy standards and honour the commitments set out in this Policy.
4.4 Consent-Based Disclosure
Outside the circumstances listed above, ci333 will not share your personal information with any third party without your explicit consent.
Cookies & Tracking Technologies
ci333 uses cookies and similar tracking technologies to ensure the smooth operation of the platform and to improve the user experience.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the platform. They include maintaining login sessions, storing security tokens, and remembering your preferences (language, settings). These cookies cannot be disabled, as the platform will not function properly without them.
5.2 Analytical Cookies
These cookies help us understand which parts of the platform users interact with most and where issues arise. This information is analysed in aggregate and is not used to identify any specific individual.
5.3 Cookie Controls
You can control or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause many ci333 services to stop working correctly and may result in login issues.
Data Security Measures
ci333 applies industry-leading security measures to protect your personal and financial information.
6.1 Technical Safeguards
- SSL (Secure Sockets Layer) encryption — all data transfers are fully encrypted
- Stored data protected through AES-256 encryption
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-Factor Authentication support
6.2 Administrative Safeguards
- Staff access to personal data restricted on a Need-to-Know basis
- Regular data protection training for all staff
- A rapid response plan for data breach incidents
6.3 Payment Security
Your financial transactions are fully secure. ci333 works with payment processing partners to ensure security at every step of a transaction. Every transaction made via bKash, Nagad, Rocket, Upay, or bank transfer is verified and encrypted.
Please keep in mind, however, that no transmission of data over the internet is entirely risk-free. ci333 takes all reasonable security measures but cannot guarantee the absolute security of data in transit.
Data Retention Period
ci333 retains your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
7.1 Active Accounts
For as long as your ci333 account remains active, your profile information, transaction history, and gaming activity data will be retained. This information is needed to provide you with services and to show your account history at your request.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information must be retained for legal and regulatory reasons. In particular, financial transaction and identity verification data is kept for a specified period in accordance with applicable law.
7.3 Data Deletion
Once the retention period has ended, ci333 securely deletes or anonymises your personal information so that you can no longer be identified. If you wish to request deletion of your data yourself, please follow the process described in Section 8 below.
Your Rights
ci333 believes you should have full control over your own information. To that end, you may exercise the following rights:
8.1 Right to Access
You can find out at any time what information ci333 holds about you. Upon request, ci333 will provide you with a summary of the information collected about you.
8.2 Right to Rectification
If any information in your account is incorrect or incomplete, you can request that it be corrected. Whether it is a misspelled name, a change of address, or an update to your contact details, the support team will assist you.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information retained for legal, regulatory, or financial reasons may not fall within the scope of this right.
8.4 Right to Restrict Processing
You may object at any time to marketing communications or optional analytical processing. Once ci333 receives such a request, it will act on it as soon as reasonably possible.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact the ci333 team via support chat or email. Once the request is received and verification is complete, action will be taken within a reasonable timeframe.
Third-Party Links & Services
The ci333 platform may at times feature content from third-party services or game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming). These third parties have their own privacy policies, which are separate from ci333's policy.
ci333 is not responsible for the privacy practices of these third parties. You are advised to read their privacy policies before using any third-party services.
ci333's payment gateway providers (bKash, Nagad, Rocket, Upay, and bank transfers) operate according to their own security and privacy standards. Information shared with these organisations is used solely for the purpose of completing transactions.
Policy Changes
ci333 may update this privacy policy from time to time. Changes may arise due to legal requirements, technological developments, or changes in the scope of services.
10.1 Notice of Changes
Before any significant changes, ci333 will send a notification to your registered email address and clearly announce it on the platform. Minor revisions may take effect without notice.
10.2 Effectiveness of Updates
The revised policy will be considered effective from the date of publication. If you continue using ci333 after the changes, you will be deemed to have agreed to the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent version. You are advised to visit this page regularly to stay up to date.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact the ci333 support team. Our team is able to assist in both Bengali and English.
Live Chat
Get instant support directly on the site via 24/7 live chat.
Email Support
When submitting a privacy-related request, use your registered email address and clearly state the subject of your request. After verifying your identity, ci333 will process your request as quickly as possible.